Booking help
Before your journey.
Answers about reservations, starting rates, airport changes and choosing the right vehicle.
Prefer to talk it through? (929) 357-1534
The details
Your booking questions
How do I reserve a car?
Use the online reservation form or call (929) 357-1534. For a group or a changing itinerary, send a trip request. A request is not a confirmed reservation; review the vehicle, price and itinerary in the confirmation.
Which airports are covered by the guides?
JFK, LaGuardia, Newark, Teterboro and Westchester County Airport (HPN) each have a pickup guide. Request the actual itinerary and confirm availability before booking.
What are the starting hourly rates?
NYC sedan and SUV hourly rates are all-in at $120 and $150, with three-hour minimum totals of $360 and $450. S-Class and Sprinter start at $175 and $200 per hour, with three-hour starting totals of $525 and $600; the booking form confirms the final price.
What is included in the fare?
NYC sedan and SUV hourly rates are all-in for the agreed itinerary. S-Class and Sprinter are starting rates; the booking form confirms the final price. Ask the written quote to identify inclusions and the terms for extra time, itinerary changes and any requested meeting service.
What happens if a flight changes?
Send the flight details and report a material change to the booking contact. Confirm the revised meeting arrangement and how any waiting or cancellation terms apply. Do not assume an airline update automatically changes the car reservation.
Can I request a child seat or special boarding arrangement?
Describe the requirement before booking and confirm availability and suitability. Child seats, airport assistance and accessible vehicles are not automatically included in a standard car reservation.
Can I book for another passenger?
Yes. Include the passenger contact and a coordinator authorized to approve changes. Ask about any billing or account requirements before the reservation is confirmed.
How do I cancel or change a trip?
Contact the booking team promptly and refer to the cancellation and change terms supplied with your reservation. Ask for the revised arrangement and any charges in writing.
Trip preparation
A final check before you leave
Keep the confirmation with the passenger
Send the traveler the pickup address, local time, vehicle class and booking contact, even when an assistant made the reservation. Include the meeting instructions and who can approve an added stop. For an airport trip, check the operating flight and arrival date again. JFK publishes current transportation advisories, including construction affecting private-car access; review the official guidance before relying on a meeting point from an earlier visit. Use the airport guides for planning, and settle the actual handoff with the booking contact.
Current airport information: JFK transportation and LaGuardia transportation.